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Chloe

Community Manager
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Everything posted by Chloe

  1. SERVER ONLINE  During today's maintenance, we will focus on improvements and optimizations of the overall performance. The 2018 Commemorative Soulbreaker will be removed from Item mall.
  2. Chloe

    IDP Generic

    Hi, @Krito There is nothing to worry about. I recommend putting the BSW .exe as an exclusion in the program, since it could remove important files and you would have to reinstall the game to restore them.
  3. Chloe

    Hidden SS dissapeared

    Maybe it was a small patch failure. I'm glad the problem is solved, if it happens again, please open a ticket in Account support so we can help you. Locking here!
  4. Chloe

    Cometfall Fake stat

    Hi, @Jintac First of all, show more respect. Not only we play the game, in addition, as it's obvious we have access to internal information. Information by which we know that Jin has the lowest base damage by far, even though he has excellent burst damage. We also know from this that the increases are correctly applied in the formula. So, yes. As much as you want to prove, you can not argue with the mathematics and numbers we have. Effectively, the increase works on all the characters equally. With that said, I don't think there is anything else to add to the subject, therefore, Locking here
  5. Chloe

    Question 1.3

    No problem! Since the doubt is solved, locking here!
  6. Chloe

    Cometfall Fake stat

    You're proving that it works, in fact. The numbers increase correctly no matter how you look at it. What you can not expect is to cause TOP damage with a Jin, I don't know what numbers you wanted to have exactly... But it's preferable that you stop defacing mechanics that don't work when you are precisely proving the opposite. There are many people who can believe it just because you bothered to make a video.
  7. BURNING SOULBREAKERS ❑「FAQ」 ● What are the Soulbreakers? Soulbreakers are large crystals that hold a vibrant power inside. It's still unknown how they are generated, but they can only be found in deep excavations, and there are very few of them. When you break one, the power of its interior is released, and its owner receives a magical item. ● How can I get Soulbreakers? You can get them in Item Mall. There you can find several types of Soulbreakers, you must choose the one that contains the magical items that you prefer. ● What are the magical items? Items that can be very useful in your adventure. Also, if you are lucky enough, your Soulbreaker can contain a Soul energy. Lucy can exchange your Soul energies for the rarest and most unique magic items. Below in this thread, we will explain in detail which magical items can contain each type of Soulbreaker. ❑「Index」 Burning Soulbreaker Empyreal Soulbreaker 2018 Commemorative Soulbreaker
  8. Chloe

    Donation Package

    Hi, @Anzai Can't be processed in this section. You need to open a ticket in Account support providing the required information and template.
  9. Chloe

    Question 1.3

    Hi, @batista08 Speaking of great updates, we can not really guarantee anything. The only thing I can say is that it's not far from arriving, and we will bring everything in our hands.
  10. The winner of this edition is: @PotatonaZ Congratulations!
  11. ❝ Hello SoulWorkers! Ever taken a picture so amazing that you felt that it would be a waste if you don't upload it to some contest? Yes? Good, because this is the contest where you're supposed to upload them! ❞ THEME - Happy holidays! Christmas has come to Cloudream! Even Soulworkers deserve a bit of free time to spend with their friends, and that means it's time to collect many memories! Share the best Christmas screenshot you have, and the one that best transmits the festive spirit will win a prize. PRIZES 5000 Photographer in-game title 1x Hanging Glutton Preview: RULES Only one entry for person allowed. We reward originality, and copying from others will not be tolerated. Editing the images (filters, manipulating on editors) is not allowed. Cropping images is allowed. Only submissions and reservations are accepted in this thread. Contest will be open for submissions until 09/01/2019 ■ Submission Template In-game character name Image title <Image> Brief description or sentence ■ Tips & Hints □ Press 'Scroll Lock' to disable your UI temporarily (until you press again). □ Press 'X' to draw out your weapon. □ You can use skills in dungeons or District 6. Discussion Thread
  12. SERVER ONLINE  During today's maintenance, we will welcome the 2018 commemorative Soulbreaker in Item mall, and remove the Christmas event. In addition, some changes and fixes will be made, and we will announce something important in the thread. Visit the link for more information:
  13. Chloe

    Server Disconnected

    Hi, @Eduardoxf That error means that your connection has been interrupted or has suffered an interference of some kind. The client can't stay connected if that happens. For example, if you deactivate/activate your connection, even if it's quickly the error will appear.
  14. Chloe

    Cant play the game at all

    Glad it worked! Since the issue is solved, locking here!
  15. Chloe

    Haru EXP Broken?

    As far as I know, there is no difference in the base EXP that any character get. Your friend probably has equipment that gives him an increase (%) in the gained experience, that's all.
  16. Chloe

    Game Keeps Crashing

    Hi, @Arico There can be many reasons. Most likely, the drivers of your graphics are outdated or there is a problem with them, or it may be related to the screen parameters of your game. Do you play in full screen?
  17. Chloe

    Dialogue is skipping and I dont know why

    How exactly does that problem happen? With the NPC in the cities, or with the text bubbles in the dungeons?
  18. Chloe

    Help! No sounds! Up to date sound cards!

    That means your problem is, effectively, in your graphics driver. It does not seem like a game problem. I'm afraid that, without further information I can't offer you help, since the problem falls on your device.
  19. Chloe

    Some stuff in Korean

    No problem! Since the doubt is solved, Locking here!
  20. Patch index ● 2018 Commemorative Soulbreaker ● Event removal ● Changes and fixes ● Important announcement A new Soulbreaker arrives at item mall, this time in honor of the year 2018 that we have left behind. Do not miss the opportunity to obtain all the temporary costumes that were available during the past year! Do not stay behind! Because it will only be available for 7 days, until Wednesday 16. Available until: Wednesday 16 You can get it with 18% less price than usual! ❝ If you get a Special Tickets, meet Lucy in Rocco Town and exchange it for a fantastic prize! ❞ From the [BurningSW] Sparkling Bunny Ticket: From the [BurningSW] Summer Beach Ticket: From the [BurningSW] Summer Breeze Ticket: From the [BurningSW] Trick or Threat Ticket: From the [BurningSW] Happy Holidays Ticket: ❝ The Christmas event is over. We hope you've enjoyed it! ❞ Event drops, daily rewards and Winter boxes will be removed. However, we will leave the event craftings and items that you've already achieved for a while longer. The Christmas trees rewards will be sent as well. View event thread From now on, the following items can be stored in the bank: Also the Broken Sphere has been removed from the Item Mall and has been added on Lucy's shop! We are working on a revamp of our current support system, during the last months we had many tickets that have been abandoned, or are still waiting for a solution, main reason being the lack of organization and internal issues. We are fully aware of this situation, the support at the moment is unsustainable and we're doing everything possible to solve it. It's our top priority. For those users who are still waiting: please, be patient. Soon, we will have a faster and better support system. Each person who hasn't been attended efficiently will receive a compensation for the inconveniences.
  21. Chloe

    No server currently available

    Hi, @foxtail268 Just a server issue, the problem is solved already. Locking here!
  22. Chloe

    Some stuff in Korean

    Hi, @Backscratch It's normal. It means that our translations still don't cover that parts. But don't worry, they will do it eventually.
  23. Chloe

    Invalid Credentials

    Just to be sure: the forum account is not the same as you use in the game. Soulworker.to has its own account, which is what you use to enter in the game. Soulworker.to/forum, on the other hand, uses an individual account that is only used for the forum.
  24. Chloe

    Black Screen for 2 seconds in Dungeons

    In that case, your video drivers are probably outdated. Try to update them and see if that solves the problem. Re-installing the game can also be seen as an option.
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