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Never received Burning SW premium box.

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I never received the Burning SW premium lvl box when leveling Lily during the Christmas Event.  I've tried checking HEMS everyday and refreshing  and also leveled up to 30 to see if anything changed.  Sorry if this is already a topic and any help on this would be very much appreciated.  Thanks!

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-Since the issue has already been redirected to account support I will lock this thread-


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