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Juliatcr, March 14 in General Support
Some users have come across this and a few other kinds of errors. It's been reported and added to the burning soulworker teams high priority fix list. One user found a way to bypass this error by simply creating a new account. If the error persists after creating a new account, then you're only other option is to patiently wait for the burning soul team to release a patch/fix.
Have a great day!
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